Refund policy

Australian Consumer Law

Our policy is in addition to your rights under the Australian Consumer Law. Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.

Change of Mind

We do not offer refunds or exchanges due to a change of mind. If your order has not yet been dispatched, please contact us as soon as possible. While we cannot guarantee changes or cancellations, we'll do our best to help.

Please choose carefully and don’t hesitate to reach out if you have any questions before ordering.

Incorrect Sizing Exchanges

We understand that getting the right fit for your pup is important! If you’ve ordered the wrong size, we're happy to offer an exchange, with a few exceptions.

Eligible items for exchange:

  • Harnesses and collars can be exchanged for a different size.

  • Items must be in unused condition and returned within 14 days of delivery.

  • Returned items must be clean, free from pet hair, odours, stains and signs of wear, with original tags attached where applicable. We reserve the right to refuse an exchange if the item does not meet these conditions.

  • Customers are responsible for all return shipping costs and any additional costs involved with the exchange, such as price differences or postage for the replacement item.

  • Exchanges are subject to stock availability. If your requested size is unavailable, store credit will be provided.

  • Once we have received and inspected the item, we'll process your exchange or issue store credit if the requested size is unavailable.

Please note:
Due to the handmade nature of our products, all handmade items (including sailor bows) are not eligible for exchanges due to incorrect sizing. Please double check measurements before placing your order.

Need help with sizing?
Please get in touch before placing your order or refer to the size guide on each product page. We're always happy to help you find the pawfect fit!

Damages and Issues

Please inspect your order as soon as it arrives and contact us within 48 hours if you receive the wrong item or if it arrives damaged in transit. If you believe your item is faulty, please contact us as soon as reasonably possible.

If an item is confirmed to be faulty, damaged, or incorrect, Rosie's Little Things will cover any reasonable return postage costs and provide a replacement or refund where required.

Refunds and Replacements

Before approving a refund or replacement, we may request the item be returned to us for inspection.

We’ll notify you once we’ve received and inspected your return, and let you know whether the refund or replacement has been approved. If approved, refunds will be processed to your original payment method. Please note it may take some time for your bank or credit card provider to post the refund.

To start a return, please contact us at hello@rosieslittlethings.com. If your return is accepted, we'll provide instructions on how and where to send your item. Customers are responsible for return postage unless the item is faulty, damaged or sent in error.

Items sent back to us without first requesting a return will not be accepted.

Sale Items

Sale, clearance and discontinued items are final sale unless they are faulty or required to be returned under Australian Consumer Law.

 

Please note: We do not accept returns for items that have been chewed, damaged through misuse, or show signs of normal wear and tear.