Refund policy

Change of Mind

We do not offer refunds or exchanges due to a change of mind.
Please choose carefully and don’t hesitate to reach out if you have any questions before ordering.

Incorrect Sizing Policy

We understand that getting the right fit for your pup is important! If you’ve ordered the wrong size, we’re happy to offer an exchange — with a few exceptions.

What’s eligible for exchange:

  • Harnesses and collars can be exchanged for a different size.

  • Items must be in unused condition and returned within 14 days of delivery.

  • Customers are responsible for all return shipping costs and any additional costs involved with the exchange, such as price differences or postage for the replacement item.

  • Once we receive and inspect the item, we’ll send out the new size or offer store credit.

Please note:
Due to the handmade nature of certain products, all handmade items (including sailor bows) are not eligible for exchange due to incorrect sizing. Please double-check measurements before placing your order.

Need help with sizing?
Feel free to reach out or refer to the size guide on each product page — we're always happy to help make sure you get the paw-fect fit!

Damages and Issues

Please inspect your order upon arrival and contact us immediately at hello@rosieslittlethings.com within 48 hours if the item is defective, damaged, or if you received the wrong item. Be sure to include any supporting images and proof of purchase so we can make it right.

Refunds and Replacements

Before approving a refund or replacement, we may request the item be returned to us for inspection.

We’ll notify you once we’ve received and inspected your return, and let you know whether the refund or replacement has been approved. If approved, refunds will be processed to your original payment method. Please note it may take some time for your bank or credit card provider to post the refund.

To start a return, please contact us at hello@rosieslittlethings.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your item.
Items sent back to us without first requesting a return will not be accepted.